We want every customer to have a satisfying shopping experience. If you are not satisfied with the items you received, you may request a return or refund in accordance with the following policy.
- Return Period
Customers may request a return within 30 days of receiving the items. Returned items should remain unused and, whenever possible, be kept with their original packaging, tags, and accessories intact.
- Return Requests
Before initiating a return, please contact us using the contact details listed on our website and provide your order number, purchase details, and the reason for the return. Packages sent back without prior confirmation may not be processed in a timely manner.
- Return Address
Once the return eligibility is confirmed, we will provide the return details to the customer. The return address is as follows:
Return Address:
9511 CEDAR ST
BELLFLOWER, CA 90706
Please do not send items to an unconfirmed address to avoid delays in processing the return.
- Return Shipping Costs
If the return is due to personal reasons, the customer is generally responsible for the return shipping costs. However, if the return is due to shipping damage, incorrect shipment, or other issues verified to be our responsibility, we will cover the relevant return costs based on the specific circumstances.
- Refund Processing
After receiving and inspecting the returned items, we typically complete the refund review within 3 business days. Once approved, the refund will be issued to the original payment method used by the customer. The actual time it takes for the funds to appear in your account may vary depending on the processing speed of your bank or payment provider.
- Items Ineligible for Return
Items that have been used, washed, or damaged, or that are missing necessary packaging, tags, or accessories, may not be eligible for return. Damage caused by improper use by the customer is not covered under our standard refund policy.
- Return and Refund Inquiries
If you have any questions regarding returns, refunds, or your order, please contact us via the contact information provided on our website. We will assist you promptly based on the specific details of your order.