FAQs

1. Where do you ship?
   We currently ship only within the United States and do not ship to locations outside the U.S.
2. How soon will my order ship?
   Once your order is confirmed and payment is complete, we will process and ship it as soon as possible. Please refer to your order confirmation for specific processing times.
3. How long does shipping take?
   Shipping times for U.S. orders depend on the delivery address and carrier conditions; please refer to the checkout page or order confirmation for the estimated delivery time. Delivery may be delayed due to remote locations, holidays, or severe weather.
4. How can I track my order?
   Once your order ships, we will send shipping and tracking details to the email address provided at checkout. You can use this information to check your package’s status.
5. What if my package is delayed?
   If you have not received your package past the estimated delivery date, please contact us with your order details. We will help track the shipment and provide a solution based on the situation.
6. Can I change my shipping address?
   If your order has not yet shipped, please contact us immediately to request an address change. Once an order has shipped, the address usually cannot be changed; the customer may be held responsible for any delivery issues resulting from an incorrect address.
7. What if my item arrives damaged?
   If your item is visibly damaged during shipping, please contact us immediately. Please provide your order details along with photos of the damaged item and its packaging so we can verify the issue and assist you.
8. Do you ship to PO Boxes or special addresses?
   Some delivery addresses may be restricted by our carriers. If you are using a PO Box, military address, or other special address, we recommend contacting us before placing your order to confirm deliverability.
9. Do you offer international shipping?
   We do not currently offer international shipping; all orders are limited to delivery within the United States.
10. Can shipping policies change?
    We may adjust our shipping policies based on carrier services, delivery regions, and operational needs. Please refer to the information published on our website and your order confirmation for the latest shipping details.